Currently submitted to: JMIR Serious Games
Date Submitted: Jul 5, 2019
Open Peer Review Period: Jul 9, 2019 - Sep 3, 2019
(currently open for review)
Learning to read by Learning to Write – An Evaluation of a Serious Game to Foster Business Process Model Comprehension
The management and required comprehension of business process models is of utmost importance for almost any enterprise. To foster the comprehension of such models, this paper incorporates the idea of a serious game called “Tales of Knightly Process”.
In order to investigate whether the serious game has a positive immediate and follow-up impact on process model comprehension, two studies with n = 81 and n = 64 and participants each were conducted.
Within two studies (four weeks between Study I and Study II), participants were divided into a game and control group (i.e., Study I), as well as follow-up game and follow-up control group. In both studies, participants had to answer 10 comprehension questions on 5 different process models. Note that, in Study I, players of the game group played the serious game before they answered the comprehension questions.
Inferential statistics (ANOVA) revealed, regarding Study I, that participants from the game group showed a better immediate performance measure compared to control group participants (P < .001). In addition, Hedges g of .77 indicated a medium to large effect size. Regarding Study II, follow-up game group participants showed a better performance measure compared to participants from the follow-up control group (P = .002), here, a Hedges g of .82 implied a large effect size. Finally, in both studies, analyses indicated that complex process models are more difficult to comprehend (Study I: P < .001; Study II: P < .001)
Essentially, participants who played the serious game in Study I showed a better performance in the comprehension of process models in both studies. Hence, we conclude that this serious game can foster process model comprehension significantly.
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